Mystery guest and customer experience audit
ORA organizes a real customer journey check against an agreed checklist with evidence and observations, without invented visits.
Discuss the taskThe auditor follows the same journey as a regular customer: booking, visit, order, payment and communication. The report records observable facts, not guesses or a desired rating.
What is included
Customer journey checklist
Proof of a real visit
Evidence for each checkpoint
Summary of recurring issues
How the launch works
Brief
We record the goal, geography, platform limits and acceptance criteria.
Concepts
We prepare several natural angles and the required ad disclosure.
Launch
We select real participants and release materials on the agreed schedule.
Verification
We check links, materials and brief compliance before payment.
Frequently asked questions
No. The outcome follows observable facts and a predefined scale, not a preferred conclusion.
Yes. Booking, greeting, speed, cleanliness, communication and other measurable steps can be checked.
Prepare a customer journey audit
Send the locations and current service standard. We will turn it into a verifiable checklist.